“Oakeshott went even further to absolve herself of any journalistic responsibility: “It’s up to other people to decide whether they give it any credibility or not,” she concluded. This was not, of course, the first time that outlandish claims were published on the basis of flimsy evidence, but this was an unusually brazen defence. It seemed that journalists were no longer required to believe their own stories to be true, nor, apparently, did they need to provide evidence. Instead it was up to the reader – who does not even know the identity of the source – to make up their own mind. But based on what? Gut instinct, intuition, mood?
Does the truth matter any more?”
“It was hardly the first time that politicians had failed to deliver what they promised, but it might have been the first time they admitted on the morning after victory that the promises had been false all along. This was the first major vote in the era of post-truth politics: the listless remain campaign attempted to fight fantasy with facts, but quickly found that the currency of fact had been badly debased.”
“When a fact begins to resemble whatever you feel is true, it becomes very difficult for anyone to tell the difference between facts that are true and “facts” that are not.”
“The leave campaign was well aware of this – and took full advantage, safe in the knowledge that the Advertising Standards Authority has no power to police political claims.”
“When “facts don’t work” and voters don’t trust the media, everyone believes in their own “truth” – and the results, as we have just seen, can be devastating.”
“Twenty-five years after the first website went online, it is clear that we are living through a period of dizzying transition. For 500 years after Gutenberg, the dominant form of information was the printed page: knowledge was primarily delivered in a fixed format, one that encouraged readers to believe in stable and settled truths.”
“Now, we are caught in a series of confusing battles between opposing forces: between truth and falsehood, fact and rumour, kindness and cruelty; between the few and the many, the connected and the alienated; between the open platform of the web as its architects envisioned it and the gated enclosures of Facebook and other social networks; between an informed public and a misguided mob.”
“What is common to these struggles – and what makes their resolution an urgent matter – is that they all involve the diminishing status of truth. This does not mean that there are no truths. It simply means, as this year has made very clear, that we cannot agree on what those truths are, and when there is no consensus about the truth and no way to achieve it, chaos soon follows.”
“Increasingly, what counts as a fact is merely a view that someone feels to be true – and technology has made it very easy for these “facts” to circulate with a speed and reach that was unimaginable in the Gutenberg era (or even a decade ago).”
“Now, people distrust much of what is presented as fact – particularly if the facts in question are uncomfortable, or out of sync with their own views – and while some of that distrust is misplaced, some of it is not.”
“Sometimes rumours like these spread out of panic, sometimes out of malice, and sometimes deliberate manipulation, in which a corporation or regime pays people to convey their message. Whatever the motive, falsehoods and facts now spread the same way, through what academics call an “information cascade”. As the legal scholar and online-harassment expert Danielle Citron describes it, “people forward on what others think, even if the information is false, misleading or incomplete, because they think they have learned something valuable.””
“When Eli Pariser, the co-founder of Upworthy, coined the term “filter bubble” in 2011, he was talking about how the personalised web – and in particular Google’s personalised search function, which means that no two people’s Google searches are the same – means that we are less likely to be exposed to information that challenges us or broadens our worldview, and less likely to encounter facts that disprove false information that others have shared.”
“As Emily Bell has written: “Social media hasn’t just swallowed journalism, it has swallowed everything. It has swallowed political campaigns, banking systems, personal histories, the leisure industry, retail, even government and security.””
“The old idea of a wide-open web – where hyperlinks from site to site created a non-hierarchical and decentralised network of information – has been largely supplanted by platforms designed to maximise your time within their walls, some of which (such as Instagram and Snapchat) do not allow outward links at all.”
“it would be a mistake to think this is a new phenomenon of the digital age. But what is new and significant is that today, rumours and lies are read just as widely as copper-bottomed facts – and often more widely, because they are wilder than reality and more exciting to share.”
“The cynicism of this approach was expressed most nakedly by Neetzan Zimmerman, formerly employed by Gawker as a specialist in high-traffic viral stories. “Nowadays it’s not important if a story’s real,” he said in 2014. “The only thing that really matters is whether people click on it.” Facts, he suggested, are over; they are a relic from the age of the printing press, when readers had no choice. He continued: “If a person is not sharing a news story, it is, at its core, not news.””
“The increasing prevalence of this approach suggests that we are in the midst of a fundamental change in the values of journalism – a consumerist shift.”
“My belief is that what distinguishes good journalism from poor journalism is labour: the journalism that people value the most is that for which they can tell someone has put in a lot of work – where they can feel the effort that has been expended on their behalf, over tasks big or small, important or entertaining. It is the reverse of so-called “churnalism”, the endless recycling of other people’s stories for clicks.”
“The digital advertising model doesn’t currently discriminate between true or not true, just big or small.”
“As the American political reporter Dave Weigel wrote in the wake of a hoax story that became a viral hit all the way back in 2013: “‘Too good to check’ used to be a warning to newspaper editors not to jump on bullshit stories. Now it’s a business model.””
“But journalists losing their jobs is not simply a problem for journalists: it has a damaging impact on the entire culture. As the German philosopher Jürgen Habermas warned, back in 2007: “When reorganisation and cost-cutting in this core area jeopardise accustomed journalistic standards, it hits at the very heart of the political public sphere. Because, without the flow of information gained through extensive research, and without the stimulation of arguments based on an expertise that doesn’t come cheap, public communication loses its discursive vitality. The public media would then cease to resist populist tendencies, and could no longer fulfil the function it should in the context of a democratic constitutional state.””
“Many newsrooms are in danger of losing what matters most about journalism: the valuable, civic, pounding-the-streets, sifting-the-database, asking-challenging-questions hard graft of uncovering things that someone doesn’t want you to know.”
“Facts and reliable information are essential for the functioning of democracy – and the digital era has made that even more obvious.”
“The truth is a struggle. It takes hard graft. But the struggle is worth it: traditional news values are important and they matter and they are worth defending.”
“We must also address the new power dynamics that these changes have created. Technology and media do not exist in isolation – they help shape society, just as they are shaped by it in turn. That means engaging with people as civic actors, citizens, equals. It is about holding power to account, fighting for a public space, and taking responsibility for creating the kind of world we want to live in.”